Where do you ship?
The ErgoDox EZ ships to most countries. We use courier shipping (UPS, TNT, DHL and friends).
How much does shipping cost?
Shipping is $30 per keyboard bundle no matter where in the world you are. If you are ordering more than one keyboard, you will pay $30 per keyboard. When ordering standalone accessories, shipping is $15 per accessory.
What is your warranty policy?
The ErgoDox EZ is covered by an extensive 2-year warranty. As long as you didn't physically break it, opened the board or keyswitches or got it wet, we've got you covered. Just tell us what's wrong and we'll see it right. Note that the warranty is non-transferrable and applies to the original purchaser of the board.
Can I return the keyboard?
If you're not happy with your ErgoDox EZ for any reason, please contact us. We're a small scale company and we care deeply about our product. We will do everything in our power to help you. We have a 30-day return window from the time of delivery. You'll have to ship it back at your own expense to Taiwan via a tracked shipping method. Note that the cost of shipping back may be significant (depending on where you're shipping from).