Where do you ship?
The ErgoDox EZ ships worldwide. We use UPS and TNT to get your keyboards to you as quickly and as safely as possible. We ship from Taiwan.
How much does shipping cost?
Shipping is $30 per keyboard bundle no matter where in the world you are. If you are ordering more than one keyboard, you will pay $30 per keyboard. When ordering standalone accessories, shipping is $10-$15 per accessory.
Who is responsible for customs, duties and taxes?
Your parcel may be subject to import taxes, customs duties, and/or fees imposed by your country. These are typically charged by the local shipping company upon arrival. We are not able to estimate or charge these fees in advance, nor do we have any control over them. These charges are unrelated to the shipping charge.
We understand that taxes can be frustrating, but if you order an ErgoDox EZ and then change your mind because of the taxes your country charges, it means we have to pay UPS to ship it back to us. Therefore, we will not be able to issue a full refund.
You can try to get an estimate of these taxes here: http://www.dutycalculator.com/. The HS code for the keyboard is 84716030103, and we ship from Taiwan.
Note that we are not affiliated with this website in any way and are not responsible for any discrepancies between calculations and actual tax charges.
When will I receive my ErgoDox EZ?
It takes us around a month to make your ErgoDox EZ, and then it spends about 3 days in transit (UPS, usually). If you did not get a delivery notice within five weeks of your order date, please contact us.
What cables ship with the ErgoDox EZ?
The ErgoDox EZ comes with USB A to mini USB cable for connecting your keyboard to your computer, as well as a TRRS cable for connecting the two halves together. The USB cable is 210cm long and the TRRS cable is 70cm long.
What is your warranty policy?
The ErgoDox EZ is covered by an extensive 2-year warranty. As long as you don't take it apart or physically break it, you should be covered. If you feel that something isn't working right, or have any questions regarding our warranty, please contact us.
Can I return the keyboard?
If you're not happy with your ErgoDox EZ for any reason, please contact us. We're a small scale company and we care deeply about our product. We will do everything in our power to help you. We have a 30-day return window from the time of delivery. You'll have to ship it back at your own expense via a tracked shipping method.
Can I get my ErgoDox EZ with Cherry MX switches?
We stopped working with Cherry entirely a while back due to supply and quality issues. We've had nothing but happy customers with Gateron, and we're sure you'll enjoy them too. If you have any questions about this, feel free to contact us.
What are the red washers that came with my keyboard for?
The washers you received with your ErgoDox EZ make your tilt/tent kit infinitely adjustable. If you find that none of the available positions on the tilt/tent kit do the trick for you, simply place the washers on the legs for infinite adjustability!
Why is the ErgoDox EZ expensive?
The base ErgoDox design is open-source, so the answer to this question is easy to determine on your own: Build an ErgoDox! Source the parts, assemble the SMT components, solder everything else, get the acrylic etc. Then look at how long it took, how much the parts cost, and how your end result looks next to an ErgoDox EZ.
The base ErgoDox design was never meant to be produced at scale. Still, we liked it and rose to the challenge -- but its inherent complexity is translated to extremely high manufacturing costs, as any hobbyist can find out for themselves.