The ErgoDox EZ ships worldwide. We use UPS and TNT to get your keyboards to you as quickly and as safely as possible. We ship from Taiwan.
Shipping is $30 per keyboard bundle no matter where in the world you are. If you are ordering more than one keyboard, you will pay $30 per keyboard. When ordering standalone accessories, shipping is $10-$15 per accessory.
The parcel will be subject to customs and import taxes according to your country. For an estimate of these taxes, try this website: http://www.dutycalculator.com/. The HS code for the keyboard is 84716030103, and we ship from Taiwan.
Note that we are not affiliated with this website in any way and are not responsible for any discrepancies between calculations and actual tax charges.
It takes us up to 2 weeks to ship the ErgoDox EZ to you. If you did not get a delivery notice within 2 weeks of your order date, please contact us.
The ErgoDox EZ comes with USB A to mini USB cable for connecting your keyboard to your computer, as well as a TRRS cable for connecting the two halves together. The USB cable is 210cm long and the TRRS cable is 70cm long.
The ErgoDox EZ is covered by an extensive 2-year warranty. As long as you don't take it apart or physically break it, you should be covered. If you feel that something isn't working right, or have any questions regarding our warranty, please contact us.
If you're not happy with your ErgoDox EZ for any reason, please contact us. We're a small scale company and we care deeply about our product. We will do everything in our power to help you.
If you decide to do so, and you purchased your keyboard on this website, you can return the keyboard for a full refund (excluding shipping fees) within 30 days of your purchase. It needs to be in resale-worthy condition, and you will pay for the return shipping.
We stopped working with Cherry entirely a while back due to supply and quality issues. We've had nothing but happy customers with Gateron, and we're sure you'll enjoy them too. If you have any questions about this, feel free to contact us.